Purpose of the Department Manager: ICT
The Department Manager: ICT is responsible for developing and maintaining the strategic direction and policies related to Information and Communications Technology (ICT). This role also ensures the effective implementation and operationalization of Information Management, Information Technology, and communication systems. The mission of the Department Manager: ICT is to coordinate and consolidate all company ICT initiatives to support organizational goals. The incumbent oversees the establishment, maintenance, and support of company’s information management and technology systems, including websites and web-based platforms. Additionally, the role ensures that company utilizes ICT tools efficiently and effectively to enhance operational performance.

Qualification and Experience

• A Relevant 4 Year Qualification in Information Communication and
  Technology
• MBA an advantage
• Project Management
• 7 -10 Years’ relevant experience including
• 3 Years Information Technology Background in a commercial environment
• 3 Years in the company environment

KPIs

Develop and Implement the ICT Strategy

• Analyse and interpret the company strategy and roadmap to determine the future trends, strategic direction and legal implications within the ICT environment, to give effect to the strategy;

• Conduct technology benchmarks to ensure compatibility of hardware and software to support the future business growth;

• Compile a draft strategy and implementation roadmap in accordance relevant legislation.

• Inform affected groups/divisions or entities of the strategic intent of the specific working area to adjust or modify associated roadmaps and strategy. 30%

Corporate Governance and Reporting

• Develop and continuously review ICT, Business, internal controls, and Cooperate Governance.

• Review all company Policies, Processes and Procedures in relation to their implications on ICT.

• Analyse ICT related Risk and implement ICT security

• Manage the ICT Business Continuity and Disaster Recovery Programme.

• Resolve Internal Audit matters in relation to ICT.

• Knowledge, Document, IP and Legislative Requirements Archiving Management.

• Manage ICT audit process.

• Review Audit reports and take remedial action 30%

Manage Strategic Relationships & ICT Operations

• Identify the relevant role players in accordance with business requirements and dependencies:

• Holding Company

• Subsidiaries, Clients and Suppliers/Service Providers

• Regulatory Authorities

 • Business Partners

• Business Systems

• Manage and improve Key Accounts for ICT users & Automotive stakeholder.

• Agree to the expected outcomes from each party and set-up SLA’s where required.

• Monitor the performance of all relevant role players continuously to ensure that the agreements and other obligations are honoured.

20% JOB PROFILE © COMPANY Department Manager:

 ICT MAIN OUTPUTS AND RESPONSIBILITIES FOR THIS POSITION –

Manage ICT Projects

• Analyse the business/project plan to determine ICT financial requirements (OPEX and CAPEX)

• Develop and manage the ICT budget

• Determine financial allocations in accordance with deliverables.

• Monitor the expenditure against the budget and ensure that spending occurs within the budgetary restrictions.

• Provide inputs and responses to monthly and quarterly reports 10% 4. People Management

• Manage employees as appropriate within the division to optimise business performance and the underwriting service to customers.

• Time, expense and leave approvals

• Ensure staff have the required skills and experience to execute their tasks.

Conduct Performance Planning Sessions.

• Compile the Performance Management documentation in collaboration with the staff member in terms of:

• Job Profile requirements

• Strategic Performance Objectives

• Key Performance Areas

• Personal Development Plan

• Track and monitor performance in accordance with policies and procedures and performance planning documentation.

• Continuously provide feedback and coaching to ensure that the staff member/s performs at optimum productivity level.

• Conduct performance reviews in accordance with policies and procedures and take corrective actions where necessary.

• Appraise performance at the end of each performance period in accordance with policies and procedures.

• Provide feedback to the relevant role players.