A leading organization in the Western Cape is seeking an Installation Support Administrator to provide scheduling and administrative support within a high-pressure, customer-focused environment. The ideal candidate will be responsible for maintaining customer service standards, resolving client queries, and contributing to a dedicated and driven team. This role requires a diligent, reliable, and hard-working individual with strong coordination and communication skills

Experience and Qualification

• §  Matric
• §  Extensive knowledge of the Western Cape geographical area
• §  MS office Knowledge (intermediate level in Excel)
• §  Above average Customer Service skills
• §  Ability to work under pressure
• §  Ability to work within a team
• §  Out of the box thinking skills
• §  Excellent communication and organizational skills
• §  Excellent service orientation
• §  Time management

• KPIs
• § Marketing of company to both existing and prospective clients.
• §  All the exceptions and urgent same day scheduling for the Western Cape Region
• § Support and liaison between the Sales, Installations and Tech support in HQ
• §  Establishing building and maintaining relationships with our various partners.
• § Contract administration, feedback, and daily statistical reporting.
• §  Ensure that Customer Service standards are maintained in a highly pressurized environment.
• §  Provide service within the region as well as other departments/regions/staff within Tracker.
• §  Meet / exceed targets.
• §  Data Capturing.
• §  Tech Support – Is responsible for the Tech efficiency and ensuring that all the bookings conform to the Scheduling aid. Will also take instruction from the IM about closing techs for projects, Annual & Sick leave and rebooking cancelled jobs.
• §  Follow up leads/queries.
• §  Scheduling fitments of Tracker units.
• §  Liaising with technicians regarding appointments.
• §  Rescheduling of appointments.
• §  Checking / Maintaining high quality schedules.
• § Monitoring effective utilisation of company technicians.
• §  Outsourcing work to fitment centres.
• §  Maintain local and regional Scheduling relationships.
• §  Management of potential cancellations.
• §  Taking ownership of all queries and calls taken and assisting the client within our SLA’s
• §  Allocating of Prefit fitments to assigned Fitment Centres.
• §  Arrange and coordinate same day fitments as per Dealer requirements.